FREQUENTLY ASKED QUESTIONS
- At Xīn and Voltaire, we’re all about unapologetic pleasure. Customise your box with your favourite Cocktail Sorbets or be adventurous and try them all; the choice is yours. Your pleasure, your rules.
- Treat yourself once, or choose to subscribe so that you never run out of your favourite Cocktail Sorbets.
- Wait for your box to arrive and enjoy (responsibly).
- You’ll receive your choice of Xīn and Voltaire Cocktail Sorbets packaged in a wool insulated box and shipped containing dry ice to keep your sorbets frozen. The wool is natural and can be repurposed – see woolcool.com for more information.
- The Cocktail Sorbets come in a complementary dust bag for you to keep and reuse.
- We charge a flat shipping rate of £5.99 per order as your Cocktail Sorbets need to be packaged with care and delivered in a wool insulated box containing dry ice to keep your products frozen.
- We deliver across England and Wales (we do not yet deliver to Northern Ireland, Scotland, Isle of Man, Guernsey or Jersey). This is because it takes 2 days to reach these places meaning we can’t guarantee your Cocktail Sorbets would stay frozen.
- Your order will be delivered on your chosen delivery day.
- Once your order has been processed, you will be notified by the courier when it is ready for dispatch and given a delivery window.
- As our Cocktail Sorbets contain alcohol, you will need to provide ID to show you are of legal drinking age.
- As your delivery contains frozen products, it must be accepted on the first delivery attempt by the courier. We regret that any missed delivery or change of delivery slot with the courier might lead to spoiled products and no refund will be given.
- It is essential to open each delivery with care. Dry ice is frozen carbon dioxide and has a temperature of minus 97 degrees which can cause skin damage if touched. Do not open the bag containing dry ice, and keep it in a secure, well-ventilated area until it has fully evaporated before disposing of it (recycle).
- Your Xīn and Voltaire Cocktail Sorbets contain a high alcohol level and will melt quicker than standard ice creams or sorbets. Once you have opened your box, enjoy your Xīn and Voltaire Cocktail Sorbets immediately or transfer into the freezer straight away.
- Your first order will be delivered on your nominated delivery day. Subsequent orders will be delivered based on your subscription frequency.
- You will be able to skip or change your order (box content and delivery date) up to 3 days before your subscription day. If no changes are made, we will process the same order as your previous order. Visit the FAQs on how to change or cancel your subscription.
- You will be notified by e-mail and/or text of the cut-off time for changes. After the cut-off time, your Cocktail Sorbets will be packed straight away with dry ice and wool lining to keep them frozen and handled to a courier, so changes cannot be made to guarantee their quality.
- Payment will be dependant on your chosen subscription frequency and will be taken from the registered payment type stored on your Xīn and Voltaire account either on the same day each month or every 14 days following the first payment being made.
- By subscribing you are accepting to be contacted by e-mail about relevant news and offers.
- You can cancel anytime.
- Click here for the full FAQs.