Aurelie

You’ll receive your Xīn and Voltaire sorbet cocktails packaged in a wool-insulated box and shipped containing dry ice to keep your sorbets frozen. The sheep’s wool can be repurposed – see woolcool.com for more information. The contents of the box will stay frozen for up to 24 hours once it has left distribution.

We use dry ice. It is essential to open each delivery with care. Dry ice is frozen carbon dioxide and has a temperature of minus 97 degrees, which can cause skin damage if touched. Please do not open the bag containing dry ice, and keep it in a secure, well-ventilated area until it has fully evaporated before disposing of it.

Yes. Our packaging is fully recyclable, and we’ve taken extra care in selecting sustainable and easily recyclable packaging. The insulated sheep’s wool can be repurposed – see woolcool.com for more information.

No. For now, we deliver across Mainland UK. We do not yet deliver to Northern Ireland, Scottish Highlands, Isle of Man, Guernsey or Jersey as these locations aren’t accessible within the required delivery time. This is because it takes two days to reach these places, meaning we can’t guarantee your sorbet cocktails will stay frozen. We are, however, growing and will be expanding to more areas across the UK soon. Make sure you follow us to find out where.

Immediately. We take great care in packaging your Xīn and Voltaire sorbet cocktails, so they remain frozen from when they leave our freezers to when they arrive at your door. However, our sorbet cocktails contain a high alcohol level and will melt quicker than standard ice creams or sorbets. Once you have opened your box, enjoy your Xīn and Voltaire sorbet cocktails immediately or transfer them into the freezer.

We have carefully packed your order with enough dry ice to ensure your frozen delivery arrives in perfect condition. We strongly advise that you or someone else is available to accept the delivery on your chosen delivery date to freeze as soon as possible. As this is a frozen delivery, all deliveries will be made on the first attempt. All our orders are shipped using an external courier where the drivers have been instructed to leave the order in a safe place if you are not in. We regret that any missed delivery or rescheduled delivery dates may lead to spoiled stock, and no refund will be given. You can track the progress of your parcels using the tracking link provided on the day of delivery where you will be given a time slot for delivery. When the delivery has been made, check your order to make sure everything is ok and place your sorbet cocktails into the freezer. It’s worth knowing, once the delivery has left our facilities, we do not have any control over them. We are not responsible for the courier’s delivery.

The minimum order is £20.